Pre Admission

Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout our patients stay, from pre-admission to discharge, each patient will be treated with the utmost respect and dignity.

PRE-ADMISSION INFORMATION:

Clerical pre-admission
Pre-admission is an important part of your hospital stay. To ensure we can confirm your admission, financial and other arrangements, we ask that you complete and return all paperwork provided to you by your doctor. This confirms your admission and allows us to prepare for your stay. The paperwork should include reference to your :

1. Medicare card
2. Pension card/health care card
3. Private health insurance number / details
4. Approval letter/claim number for work cover related admissions
5. Item numbers quoted by doctors rooms
6. Please bring with you any information your Dr supplied regarding implantable medical devices (eg prostetics and disposables) if applicable.

We know that health and billing charges can be difficult to understand and we are happy to assist in any way we can, however we also advise that you seek clarification from your doctor and health fund.

Your doctor will notify the hospital of the date of your procedure/operation and inform you of your day of admission. Your doctor will also explain your procedure or operation and complete the consent form with you.

If you have any questions about hospital procedures, completion of forms, costs or health insurance status, our staff will be happy to assist you.

Preadmission staff will contact surgical patients on the day prior to admission to confirm admission time, directions of where to be admitted and also your financial obligations.

Day of Admission Information (surgical patients)

On the day of admission
Please check in with the front reception in the main foyer at the time indicated by your doctor. Your doctor will inform you of the scheduled time for your surgery and fasting instructions.

This means nothing to eat or drink, including water, prior to your operation.

Please bring with you into hospital anything applicable to your admission including:

• Doctor's admission letter
• Health fund number / details (if applicable)
• Medicare card
• Regular medications
• Pension health benefits card (if applicable)
• Pharmaceutical benefits card (if applicable)
• Relevant x-rays and / or test results
• Slippers
• Night attire
• Toiletries
• Personal articles
• Method for settling your account
• Please do not bring valuables

DO NOT (unless your doctor gives you special instructions):

• Eat or drink anything after midnight for morning surgery
• Eat or drink anything after 7am for afternoon surgery – (a light breakfast prior to 7am is acceptable ie. tea and toast)
• Smoke cigarettes or chew gum
• Wear jewellery. A wedding ring and watch are permitted.
• Bring valuables ie. mobile phone, MP3 players and large amounts of cash
• Wear make-up or nail polish

Day procedure patients (additional information)
Wear garments that are comfortable and easy to remove
Check with your nurse before informing relatives / friends regarding the time that you should be picked up.
No patients who are undergoing surgery will be able to drive home. A friend or relative must be available to collect you post surgery. A taxi is not appropriate.

Electrical Appliances:
All appliances must be checked by the Hospital Electrican prior to being used due to workplace health and safety regulations and to ensure patient safety. Please advise staff if you have a razor or hair dryer or other piece of equipment you wish to have checked.

Interpreters:
Available on request.

Laundry:
The Hospital does not provide a personal laundry service. Please make your own arrangements with the help of family and friends.

Mail & Faxes:
Patients can send and receive mail and faxes. Mail delivered after your discharge will be forwarded to your home address.

Meals:
We offer a range of professionally prepared, delicious and healthy meals. Special dietary requirement meals are catered for on request and a chef is available for consultation when required.

Papers:
The local paper is available via the shop on the ground floor.

Pharmacy:
During your hospitalization any medication you bring with you, or any supplied by the pharmacy at your doctors request, will be locked in a drawer at your bedside. Any inpatient medication which you have not brought with you for admission will be provided to you during your stay.

Any medication you require to take home will be ordered by your doctor and delivered to you from the hospital pharmacy prior to discharge. These costs are separately charged on your account, to be paid prior to discharge at reception on Level 6. Alternately your doctor may provide you with a prescription to be filled at an outside pharamacy. There is a pharmacy located in the retail precinct on the ground floor.

Smoking:
Smoking is not permitted within the Hospital or within 4 metres of the entrance and exit doors.

Students
Frances Perry House is one of several private hospitals providing clinical placement for undergraduate/postgraduate student nurses, and midwives. These students work with our experienced staff to gain knowledge and skills. During your stay you may be asked to have a student, under the supervision of our experienced staff, be involved with your care. We appreciate your support for the future of Nursing and Midwifery.

Telephones:
There is a phone beside every bed for local calls. STD, mobile and ISD calls can be made by purchasing a Telstra phone card from reception. . Please do not use mobile phones in the Hospital as they interfere with medical equipment.

Television:
There is a television at each bedside. There is an in-house movie service, these movies are free of charge. Currently there are 5 Foxtel channels specifically selected with women’s taste in mind at a small additional cost.

Valuables:
We recommend that valuables are left at home. Whilst we will try to ensure that all patients possessions are safe and secure, with lockable cupboards available for patient use, we can not accept liability for any loss of patient items during a hospital stay.