Frances Perry House
Part of Ramsay Health Care

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During Your Hospital Stay

Accommodation:

Frances Perry House is pleased to be able to offer our patients private rooms with ensuites.  In our maternity ward, overnight accommodation for partners is available in the double bed rooms and a limited number of fold out beds are available for use in the single bed rooms.  Depending on your health fund, an out-of-pocket charge may be payable per night.

Electrical Appliances:

Please ensure any electrical appliance/charges are in proper working order (including electrical cords).  This matter is important to ensure workplace health and safety regulations and patient safety.  Please advise our staff if you have any concerns and if you wish to have your piece of equipment checked.

Film equipment in birth suite and the operating theatre

See information on film equipment in birth suite and the operating theatre.

Interpreters:

Available on request but must be prearranged prior to admission.

Laundry:

The Hospital does not provide a personal laundry service. Please make your own arrangements with the help of family and friends.

Mail & Faxes:

Patients can send and receive mail and faxes. Mail delivered after your discharge will be forwarded to your home address.

Meals:

We offer a range of professionally prepared, delicious and healthy meals. Special dietary requirement meals are catered for on request and a chef is available for consultation when required.

Mobile Phones

When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Frances Perry House does not accept any responsibility for loss or damage to your mobile phone.

Papers:

The local paper is available via the retail precinct on the ground floor.

Pharmacy:

During your hospitalization any medication you bring with you, or any supplied by the pharmacy at your doctors request, will be locked in a drawer at your bedside. Any inpatient medication which you have not brought with you for admission will be provided to you during your stay.

Any medication you require to take home will be ordered by your doctor and delivered to you from the hospital pharmacy prior to discharge. These costs are separately charged on your account, to be paid prior to discharge at reception on Level 6. Alternately your doctor may provide you with a prescription to be filled at an outside pharamacy. There is a pharmacy located in the retail precinct on the ground floor.

Smoking:

Smoking is not permitted within the Hospital or within 4 metres of the entrance and exit doors.

THE HOSPITAL IS A SMOKE FREE ENVIRONMENT

Students

Frances Perry House offers clinical placement for undergraduate/postgraduate student nurses, and midwives. These students work with our experienced staff to gain knowledge and skills. During your stay you may be asked to have a student, under the supervision of our experienced staff, be involved with your care. We appreciate your support for the future of Nursing and Midwifery.

Telephones:

There is a phone beside every bed for local calls. STD, mobile and ISD calls can be made by purchasing a Telstra phone card from reception.

Television:

There is a television at each bedside with the full range of free-to-air channels.  There are Foxtel channels specifically selected with women’s taste in mind at a small additional cost.

Valuables:

We recommend that valuables are left at home. Whilst we try to ensure that all patients possessions are safe and secure, we can not accept liability for any loss of patient items during a hospital stay.

Visiting Hours:

Changes to our visitor policy

NEW: While pandemic restrictions have eased in Victoria, hospitals are still considered to be high-risk areas. To ensure the safety of all patients, staff and visitors during this time, the new visitor policy below applies to the Women’s Parkville and Sandringham, Frances Perry House and Level 2 private suites (effective 11.59pm Friday 26 February):

  • SCN – Two (2) parents or guardians welcome together at any time. Up to two (2) other visitors (adults or baby’s siblings) can visit together during visiting hours: 2-8pm. Maximum of three (3) people per cot at any one time.
  • Birth Centre – Two (2) birth partners can be with a patient during labour and birth with no time limit.
  • All wards – Two (2) visitors (adults or patient’s children) can visit together during visiting hours: 2-8pm. Partner or designated support person counted as a visitor but does not have time limit. Maximum of two (2) people per bed at any one time.
  • Outpatient clinic and imaging appointments – One (1) partner or designated support person can accompany a patient to their clinic or imaging appointment. Please note: space in in clinical rooms and waiting areas is limited so partner/support person may be asked to wait outside.
  • Day Surgery – Patients only. One (1) partner/ support person can drop patient at Day Surgery but cannot wait in the hospital. They will receive a phone call when patient is ready to be collected from the hospital.
  • Women’s Emergency Care (WEC) – One (1) partner or support person, no time limit. Please note: space in WEC waiting area is limited so partner/support person may be asked to wait outside.
  • Children – Babies 12 months or younger can accompany their mother in our hospital buildings. All other children to visit as outlined above.

The hospital visiting hours are:

  • Maternity Visiting Hours are 2 - 8pm. Maternity rest time is 12:30pm – 2pm.
  • Surgical Visiting hours are 2 - 8pm.

If these times are not suitable for particular visitors, other arrangements may be organised with the nurse in charge. Children visiting the hospital are welcome, but we ask that they be accompanied by an adult at all times.

Foxtel

Wifi @ Ramsay